What to Expect

Volunteering is a two-way process. Hopefully, your placement with us will make you feel valued, and give you a sense of purpose and the opportunity to use your skills, talents, and experience. Thus creating an opportunity for you to meet people, make new friends and give you a real sense of achievement. In return, we ask you:

As a Windrush Veterans Project volunteer, we expect you:

• To carry out your volunteering to the best of your ability, let us know if you need any help
• To treat people with respect, being fair, honest, and considerate
• To respect KLTV's policies and procedures as shared with you at Induction
• Not to smoke, drink alcohol or use illegal drugs while volunteering or before volunteering
• To be reliable and punctual. If unable to attend, phone and say so, giving as much notice as possible
• Observe all health & safety measures put in place for your safety and the safety of others.
• To accept responsibility for your actions
• To dress appropriately

In return, you can expect us:

• To provide you with a supportive and rewarding volunteering experience
• To deliver volunteer induction and training to enable you to carry out your role
• To let you know if we are making any changes and involve you as much as possible in decisions that affect you
• To support you as much as possible in your volunteering goals
• To recognise and thank you for your valuable contribution to the Windrush Veterans Project.

Additionally, you can also expect:

• Continuous support and supervision

We will meet with you regularly to see how things are going, review your progress and identify concerns; however, you can speak with, call or email your contact the project leads anytime to discuss any issues.

• Diversity & inclusion

We want you to feel welcome and ask you to treat others with dignity and respect. We ask you to consider the language you use and the actions you take while volunteering. If you have any additional needs or if there are any ways to make you feel more comfortable whilst you are volunteering with us, please let us know.

• Health & Wellbeing

Your health and well-being is our top priority. Ensure you always take breaks when you feel you need them. If you ever feel like volunteering has a negative effect on your health and well-being, please let us know, and we will look at what changes we can make.  

• Induction 

You will receive an induction which will include a tour of the building, details of the fire procedures, and meeting and greeting other staff members. Relevant policies & procedures will also be made available. The Induction and training that we offer should enable you to carry out your volunteer role safely and effectively. If you are unclear about any of the information we share with you, please let us know.

• Equipment

You will have access to any equipment required to carry out your voluntary role and be shown how to use it by a member of the project team.

• Volunteer out-of-pocket expenses

You are not paid for your time as a volunteer, but you may get money to cover expenses. This is usually limited to food, drink, and travel. You are required to produce a receipt for any expenses.

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